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Privacy Policy

We Take Privacy Seriously

Helicentre Aviation Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and subscribers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Additionally if you access our website it will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit.

1. Information About Us

Helicentre Aviation Ltd. is registered in England under company number 4200787.
Registered address: Fulford House, Newbold Terrace, Leamington Spa.
Main trading address: Leicester Airport, Gartree Road, Leicester LE2 2FG.
Telephone number: +44(0)116 259 0186
VAT number: 705217563
The Data Protection Officer may be contacted at hr@flyheli.co.uk

2. What Does This Notice Cover?

This Privacy information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

  • The right to access the personal data we hold about you. Part 10 will tell you how to do this.
    The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

  • The right to restrict (i.e. prevent) the processing of your personal data.

  • The right to object to us using your personal data for a particular purpose or purposes.

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

  • For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

  • Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

  • If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

f the following personal data (this may vary according to your relationship with us:

  • Name;

  • Date of birth;

  • Gender;

  • Address;

  • Email address;

  • Telephone number(s);

  • Business name;

  • Job title;

  • Profession;

  • Payment information;

  • Information about your preferences and interests;

  • Next of kin details;

  • Information relating to your flying experience;

  • Copies of documentation relating to your flying qualifications and/or training programmes;

  • Personal identification including photographic personal identification;

  • Information about the nationality, ethnicity, past education qualifications, employment history and criminal convictions in order for you to apply for certain courses.

Your personal data may be obtained from the following third parties:​

  • Into the Blue

  • Buy a Gift

  • Activity Superstore

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

How long we retain personal information can vary significantly based on context of the services we provide and on our legal obligations. The following factors typically influence retention periods:

It also depends on such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most of our data retention periods.

If the personal information is sensitive, a shortened retention time is generally appropriate.

If you have provided consent for a longer retention period, we will retain data in accordance with your consent.

It may be necessary for us to retain your data for a longer retention period subject to a legal, contractual, or similar obligation to retain your personal information. Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation, or to comply with CAA licensing regulations and auditing.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.

8. How and Where Do You Store or Transfer My Personal Data?

We will generally store or transfer your personal data in the UK in compliance with the GDPR. Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to levels of data protection to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us and to protect your data. To reduce the risks of loss, misuse, unauthorised access, disclosure and alteration, some of the safeguards we use are firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls.

9. Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data we hold.​

  • The Civil Aviation Authority;

  • Bristol Ground School;

  • Resource Group / Symbiotic's.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.


All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

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There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 2 weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.

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In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: hr@flyheli.co.uk
Telephone number: 0116 259 0186 .
Postal Address: Leicester Airport, Gartree Road, Leicester LE2 2FG.

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via the privacy notice on our website at www.flyheli.co.uk, however a copy of the current notice can be sent out to you on request.

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