Terms and Conditions

1. Brochure and website descriptions and prices

All descriptions and illustrations in the brochure and website represent the general idea of the gift or Experience. All information, prices and claims are correct to the best of our knowledge at the time of printing. We reserve the right to amend the information or prices relating to the products in the brochure or website without notice.


2. Supply of Experience or Gift

Sometimes Gift Experiences are booked many months in advance. Very occasionally changes may be made and we reserve the right to do so. This may involve having to reschedule the date or time of an Experience, possibly at short notice, owing to availability, booking numbers, safety, technical problems or other factors beyond our control. Similarly, we reserve the right to withdraw supply of a gift without notice due to unavailability or discontinuance of a product line.


3. Payment

Full payment is required at the time of booking. We are unable to reserve payment or make provisional bookings unless credit terms have been agreed. We reserve the right to cancel any order where full payment has not been received within credit terms or where payment has defaulted. Any vouchers issued in these circumstances become void without further notice and we will withhold all reasonable costs incurred.


4. Health, Age, Physical and Size restrictions

All Experiences in our brochure have certain age, legal, health, physical and size restrictions. For some of our Experiences, participants taller than 6'6" and/or weighing more than 17 stone may have difficulty being accommodated. You must notify us prior to booking an experience of any medical conditions including diabetes, high blood pressure, any heart condition or if you take wolfren. Helicentre can not be held responsible for any health implications. If you are in any doubt about eligibility, if you have any further areas that you feel may be of concern you are obliged to inform us otherwise you may forfeit your Experience. Where these restrictions have been breached we will not be liable and the experience will not be refundable.


5. Availability and Booking a Date

All experiences are offered subject to availability and weather conditions on the day. It may be necessary to book a date on certain Experiences well in advance due to demand. We are unable to make provisional reservations. We advise you not to make travel, hotel or other arrangements until you have confirmation that your booking will proceed.


6. Postage

Voucher packs are sent by first class post. You can normally expect delivery within 5 working days. We cannot hold vouchers for delivery on a certain date. Please advise us as soon as possible if you do not receive the voucher pack within 5 days.


7. Safety

Many of the Experiences featured involve some personal risk. We may require you to sign a disclaimer before we will allow you to take part. With all our Experiences our professional instructors assess a participant's ability to take part. We reserve the right to refuse any person from participating in any Experience should we deem it necessary. Whilst we consider this to be very unlikely to be enforced, this rule is for safety purposes only. We kindly ask you to respect that our professional instructors' opinions are final and in your best interests.


8. Weather

We reserve the right to cancel an Experience due to adverse weather conditions that would affect your safety. We will endeavour to re-schedule the experience as soon as possible.


9. Complaints

In the unlikely event of a complaint arising you must notify us immediately and our hospitality staff will endeavour to put things right. If your complaint cannot be resolved locally, please inform us of any complaint you may have relating to any of our gifts or Experiences by writing to our Customer Services Department. We are always looking to improve upon the service we offer. If you have any thoughts of improvements, please write to our Customer Services Department.


10. Validity

All gift vouchers are valid for 6 months from date of purchase. Therefore experience must be redeemed prior to expiry date. Vouchers can be extended for 3 months for a £25 administration charge but again experience must be taken within the extension period. Thereafter voucher becomes void.


11. Refunds

We are unable to refund the cost of the flight voucher under any circumstances. The vouchers are however transferable either to a different participant or to a different experience providing that we are notified prior to booking a date.


12. Cancellations

Once you have a booked a date for your experience, the following conditions and charges apply if you need to change the date:

1. Notification of change with less than 48 hours to experience: £25 administration charge.
2. In the event that you fail to arrive for your booking all monies paid will be forfeited.